In Shophappily, we never offer FREE SHIPPING to buyer. Worldwide shipping fee is always expensive and it never be free! We offer extremely attractive selling price and variety of shipping options to buyer. Shipping fee depends on the weight of your purchased item. Shophappily will automatically combine the shipping weight of all item in your order and calculate the best shipping rate for you.
You will see the postage after you click the check-out button.
Shophappily owned 3 warehouses in United Kingdom, Germany & Australia. Some of the item will be shipped directly from our warehouse so that buyer can receive their order in 2-3 business days*. This services will automatically applied to our warehouse systems. We will upgrade some of the orders to Direct Services according to the stock availability and shipping location. Please contact us if there are any inquires.
* Depends on location and the courier generally you can receive the order in 2-3 business days if no delay .
In Shophappily, almost 95% of buyers are not required to pay the import tax. We have much experience to declare the order to avoid tax.
However, buyer need to understand that import tax might be charged by the customs in some cases. As a buyer in Shophappily, your are also treated as an importer. Therefore buyer has to be responsible for the tax. Different countries are having unfamiliar tax policy, please contact the government department of your country for details.
Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!
All items are covered by a 30 days dead on arrival warranty and 180 days for repair warranty. In the period of dead on arrival warranty, you can return the item back* for refund and we will cover the return shipping cost for you. If the item was broken after 30 days, you still can return the item back for repairing^.
We also offer 30 days causal return. You can return the item back at any reason during this period.
If you have any problem about your order, we are willing to serve. Please open a support ticket to get in touch with us. Click the 'Get Support' button at the bottom right of the page and fill in the order information. We will get back to your shortly. Please let us know your order number and the questions so that we can give you the best solution.
Shophappily cares about your shopping experience. If you cannot receive the item, please contact us by opening the support ticket and we are willing to help. Please understand that there are many reason to lead to the item delay, like customs clearance, slow post office delivery, etc. We appreciate your patience waiting. Shophappily promise you that we you not lose any money if you cannot have your item.
Buyers will not be responsible for any defective item. Please let us know if it was happened by opening a support ticket. Besides, buyers may need to take some photos or short video to let us know more about your problem. We will offer you the best solution as we can.
Don't worry, we will give you the solution! Shophappily technical team is always on your side. If you don't know how to use the item, please open the support ticket and we will give you a step-by-step instruction to you. Please ready for the photos or shortly video for us to reference.
Shophappily are open between 9:00am - 18:00pm from Monday to Friday Hong Kong Time - (HKT). When Live Chat are not open, please open a Ticket or drop us an email contact for further assistance. We will get back to you within 1 business days.
If you have any questions, please open a ticket to let us solve your problem. You will see a 'Get Support' button at the bottom-right of the page. Fill in the inquiry details, our team will get back to you very shortly.