Help Center


Delivery & Shipping

How can I track my order?

When will I receive my order?

How much will it cost for postage?

What is Direct Services? (For Europe, Australia, Germany buyers only)

Customs & Tax

Tax Issue

What is the estimated delivery time?

Estimated delivery time for each country

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What are the payment method in Shophappily?

I want to change payment information after purchasing.

I want to know what I have bought.

I need the invoice.

Customers Care

Customers Support

What is Shophappily’s satisfaction guarantee?

How can I get the after-sales support?

I cannot receive my item.

Item was defected or broken.

I don't know how to use it.


How will Shophappily issue the refund?

I don't have PayPal account, how did you refund?

Other Issues

Your account

Have a problem logging into your Shophappily account?

Contact Us

How do I contact Shophappily?

How to open a ticket?